NYS Work-Life Services

Contact Us

For additional assistance please contact either:

New York State Work-Life Services
10B Airline Drive
Albany, NY 12235
1-518-473-8091
Email:

-OR-

New York State Employee Assistance Program
10B Airline Drive
Albany, NY 12235
1-800-822-0244
Email:
 

Work-Life Services Privacy Statement

Internet Privacy Policy

Introduction

Thank you for visiting the NYS Work-Life Services website. This website is designed to make it easier and more efficient for State employees to interact with Work-Life Services. Work-Life Services recognizes that it is critical for users to be confident that their privacy is protected when they visit Work-Life Services’ website.

Consistent with the provisions of the Internet Security and Privacy Act, the Freedom of Information Law, and the Personal Privacy Protection Law, this policy describes Work-Life Services’ privacy practices regarding information collected from users of this website. This policy describes what information is collected and how that information is used. Because this privacy policy only applies to this website, you should examine the privacy policy of any website, including other State agency websites, that you access using this website through a hyperlink or otherwise.

For purposes of this policy, “personal information” means any information concerning a natural person that, because of name, number, symbol, mark, or other identifier, can be used to identify that natural person. Work-Life Services does not collect any personal information about you unless you provide that information voluntarily by sending an email or by initiating an online transaction, such as a survey, registration, or order form.

Information Collected Automatically When You Visit this Website

When visiting this website, Work-Life Services automatically collects and stores the following information about your visit:

  • The Internet Protocol Address and domain name used, but not the email address. The Internet Protocol Address is a numerical identifier assigned either to your Internet service provider or directly to your computer;
  • The type of browser and operating system you used;
  • The date and time you visited this site;
  • The web pages or services you accessed at this site;
  • The website you visited prior to coming to this website;
  • The website you visit as you leave this website; and
  • If you downloaded a form, the form that was downloaded.

None of the foregoing information is deemed to constitute personal information.

The information that is collected automatically is used to improve this website’s content and to help Work-Life Services understand how users are interacting with the website. This information is collected for statistical analysis, to determine what information is of most and least interest to our users, and to improve the utility of the material available on the website. The information is not collected for commercial marketing purposes and Work-Life Services are not authorized to sell or otherwise disclose the information collected from the website for commercial marketing purposes.

Cookies

Cookies are simple text files stored on your web browser to provide a means of distinguishing among users of this website. The use of cookies is a standard practice among Internet websites. To better serve you, we may use “session cookies” to enhance or customize your visit to this website. Session cookies can be created automatically on the device you use to access this State agency website. These session cookies do not contain personal information and do not compromise your privacy or security. We may use the cookie feature to store a randomly generated identifying tag on the device you use to access this website. A session cookie is erased during operation of your browser or when your browser is closed.

The software and hardware you use to access the website allows you to refuse new cookies or delete existing cookies. Refusing or deleting these cookies may limit your ability to take advantage of some features of this website.

Information Collected When You Email this Website or Initiate an Online Transaction

During your visit to this website you may send an email to Work-Life Services. Your email address and the contents of your message will be collected. The information collected is not limited to text characters and may include audio, video, and graphic information formats included in the message. Your email address and the information included in your message will be used to respond to you, to address issues you identify, or to improve this website. Your email address is not collected for commercial purposes and Work-Life Services is not authorized to sell or otherwise disclose your email address for commercial purposes.

During your visit to this website you may initiate a transaction such as a survey, registration, or order form. The information, including personal information, volunteered by you in initiating the transaction is used by Work-Life Services to operate Work-Life Services. The information collected by Work-Life Services may be disclosed by Work-Life Services for those purposes that may be reasonably ascertained from the nature and terms of the transaction in connection with which the information was submitted. For example, if you fill out an application for a work-related training course online, that information may be shared with your employer.

Work-Life Services does not knowingly collect personal information from children or create profiles of children through this website. Users are cautioned, however, that the collection of personal information submitted in an email will be treated as though it was submitted by an adult, and may, unless exempted from access by federal or State law, be subject to public access. Work-Life Services strongly encourages parents and teachers to be involved in children’s Internet activities and to provide guidance whenever children are asked to provide personal information online.

Information and Choice

As noted above, Work-Life Services does not collect any personal information about you during your visit to this website unless you provide that information voluntarily by sending an email or initiating an online transaction such as a survey, registration, or order form. You may choose not to send us an email, respond to a survey, or complete an order form. While your choice not to participate in these activities may limit your ability to receive specific services or products through this website, it will not prevent you from requesting services or products from Work-Life Services by other means and will not normally have an impact on your ability to take advantage of other features of the website, including browsing or downloading publicly available information.

Disclosure of Information Collected Through this Website

The collection of information through this website and the disclosure of that information are subject to the provisions of the Internet Security and Privacy Act. Work-Life Services will only collect personal information through this website or disclose personal information collected through this website if the user has consented to the collection or disclosure of such personal information. The voluntary disclosure of personal information to Work-Life Services by the user, whether solicited or unsolicited, constitutes consent to the collection and disclosure of the information by Work-Life Services for the purposes for which the user disclosed the information to Work-Life Services, as was reasonably ascertainable from the nature and terms of the disclosure.

However, Work-Life Services may collect or disclose personal information without user consent if the collection or disclosure is:

  • necessary to perform the statutory duties of Work-Life Services, or necessary for Work-Life Services to operate a program authorized by law, or authorized by state or federal statute or regulation;
  • made pursuant to a court order or by law;
  • for the purpose of validating the identity of the user;
  • of information to be used solely for statistical purposes that is in a form that cannot be used to identify any particular person; or
  • required for employees’ agencies to verify participation in training or other programs offered by Work-Life Services.

Further, the disclosure of information, including personal information, collected through this website is subject to the provisions of the Freedom of Information Law and the Personal Privacy Protection Law.

Work-Life Services may disclose personal information to federal or state law enforcement authorities to enforce Work-Life Services’ rights against unauthorized access or attempted unauthorized access to Work-Life Services’ information technology assets.

Retention of Information Collected Through this Website

The information collected through this website is retained by Work-Life Services in accordance with the records retention and disposition requirements of the New York State Arts & Cultural Affairs Law. Information on the requirements of the Arts & Cultural Affairs Law may be found at http://www.archives.nysed.gov/records/mr_laws_acal5705.shtml.

In general, the Internet services logs of the Work-Life Services website, comprising electronic files or automated logs created to monitor access and use of Agency services provided through this website, are retained by our hosting company for one calendar month and then destroyed. Information, including personal information, that you submit in an email or when you initiate an online transaction such as a survey, registration form, or order form is retained in accordance with the records retention and disposition schedule established for the records of the program unit to which you submitted the information. Information concerning these records retention and disposition schedules may be obtained through the Internet privacy policy contact listed in this policy.

Access to and Correction of Personal Information Collected Through this Website

Any user may submit a request to Work-Life Services’ privacy compliance officer to determine whether personal information pertaining to that user has been collected through this website. Any such request shall be made in writing to the address below and must be accompanied by reasonable proof of identity of the user. Reasonable proof of identity may include verification of a signature, inclusion of an identifier generally known only to the user, or similar appropriate identification. The address of the privacy compliance officer is:

Attention: Agency Website Compliance Officer
NYS Governor’s Office of Employee Relations
2 Empire State Plaza, 8th Floor
Albany, NY 12223

The privacy compliance officer shall, within five (5) business days of the date of the receipt of a proper request:

  • provide access to the personal information;
  • deny access in writing, explaining the reasons therefore; or
  • acknowledge the receipt of the request in writing, stating the approximate date when the request will be granted or denied, which date shall not be more than thirty (30) days from the date of the acknowledgment.

In the event Work-Life Services has collected personal information pertaining to a user through the State agency website and that information is to be provided to the user pursuant to the user's request, the privacy compliance officer shall inform the user of his or her right to request that the personal information be amended or corrected under the procedures set forth in section 95 of the Public Officers Law.

Confidentiality and Integrity of Personal Information Collected Through this Website

Work-Life Services is strongly committed to protecting personal information collected through this website against unauthorized access, use, or disclosure. Consequently, Work-Life Services limits employee access to personal information collected through this website to only those employees who need access to the information in the performance of their official duties. Employees who have access to this information are required to follow appropriate procedures in connection with any disclosures of personal information.

In addition, Work-Life Services has implemented procedures to safeguard the integrity of its information technology assets, including, but not limited to, authentication, monitoring, auditing, and encryption. These security procedures have been integrated into the design, implementation, and day-to-day operations of this website as part of our continuing commitment to the security of electronic content as well as the electronic transmission of information.

For website security purposes and to maintain the availability of the website for all users, the hosting company used for Work-Life Services employs software to monitor traffic to identify unauthorized attempts to upload or change information or otherwise damage this website.

Disclaimer

The information provided in this privacy policy should not be construed as giving business, legal, or other advice, or warranting as fail proof, the security of information provided through this website.

Links

In order to provide users with certain information, NYS provides links to the websites of local, State, and federal government agencies, and to the websites of other organizations. A link does not constitute an endorsement of the content, viewpoint, accuracy, opinions, policies, products, services, or accessibility of that website. Once you link to another website from this website, including one maintained by the State, you are subject to the terms and conditions of that website, including, but not limited to, its Internet privacy policy.

Contact Information

For questions regarding this Internet privacy policy, please contact:

privacy@goer.ny.gov
(via email)

- OR -

Attention: Agency Website Compliance Officer
NYS Governor’s Office of Employee Relations
2 Empire State Plaza 8th Floor
Albany, NY 12223
(via regular mail)

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